IT Specialist

Professional Summary

Candidate is a dedicated professional currently employed at a major financial institution, while also pursuing studies at Georgian Technical University. With approximately two years of experience, the candidate focuses on customer service and technical support within the bank’s operations, handling customer issues related to accounts, payment processing, and system management. Proficient in working with large datasets and databases, including SQL PL, MongoDB, and Oracle, the candidate manages and queries data to troubleshoot customer issues effectively. Skilled in project management tools like Jira and Confluence, and familiar with AI tools for customer service automation. Passionate about programming, particularly in JavaScript, HTML, and CSS, and eager to expand technical expertise. With a strong foundation in both customer service and technical roles, the candidate is focused on continuous learning and growth, particularly in programming and other relevant technologies to advance in their career.