Customer Service Representative

Professional Summary

Candidate began a career at 17 as a freelancer, focusing on lead generation, data enrichment, and quality assurance. This role developed skills in data entry and research using platforms like LinkedIn and Salesforce. The candidate then transitioned to a sales representative role, selling educational courses and managing outbound sales campaigns, gaining insights into sales and customer service. A brief stint at a car spa startup added to entrepreneurial experience. The most significant role was at an outsourcing/offshoring consulting company, starting as a back-office customer service representative for the German and Austrian markets. Responsibilities included handling customer queries, preparing client reports, and managing KPIs. Due to proficiency in German and handling complex tasks, the candidate was promoted to customer service representative lead. In this role, the candidate supported team managers, quality coaches, and reported to higher management. The candidate also managed the transition to the UK market, handling a larger team and increased workload. Throughout the career, the candidate has demonstrated strong interpersonal skills and a passion for communication and engaging with people.