AI Developer

The candidate is a Software Engineer with 4 years of experience in developing and implementing software solutions. She previously worked at the Bank of Georgia (BOG), where she played a pivotal role in developing the core architecture of an AI-powered chatbot. This chatbot operated across multiple channels and served as a sophisticated replacement for human operators in the call center.

At BOG, her daily responsibilities included handling user queries, executing specific actions, designing and developing APIs, and analyzing chatbot interaction data. She went beyond routine development tasks by actively contributing to the continuous improvement of the chatbot’s functionality, performance, and user experience.

A significant part of her work focused on chatbot key performance indicators (KPIs). To support data-driven optimization, she developed a Chatbot Data Analyzer—an internal tool used to examine user intents and dialogue flows, delivering valuable insights that improved chatbot accuracy and operational efficiency.

She is currently working at TBC Bank as an AI Engineer, where she continues to design and develop intelligent systems and AI-driven solutions, applying her expertise in machine learning, data analysis, and backend development.

In addition to her experience in the banking sector, the candidate has contributed to augmented reality (AR) application projects, including the development of collision detection and geometric computation solutions, demonstrating her ability to tackle diverse technical challenges.

Her primary programming language is Python, which she uses extensively in her daily work. She also has experience with C#, C++, JavaScript, and JSON.

Georgian Technical University / Bachelor’s Degree in Informatics and Management Systems

2016 - 2020

Certifications:

• Python for Data Science, AI & Development - IBM

• Rasa Developer Certification - RASA

• Google Developers Student Club - GAU

• HackerRank Python Certificate - HackerRank

• Complete Python Developer in 2020 - Udemy

AI Engineer/ TBC

Oct 2025- Present

Tbilisi,Georgia

AI Software Engineer / Bank of Georgia

Aug 2020 - Oct 2025

Tbilisi, Georgia

• Working on a chatbot project at the Bank of Georgia with a scrum methodology, aimed at enhancing customer experience by implementing a chatbot in multiple channels. 

• Successfully increased Full-Service Rate by a remarkable 32%. 

• Devising and developing Chatbot Core, Middleware, and an automated Mongo Database Dialogues Analyzer.

AR Application Developer / CERN

Dec 2019 - Aug 2020

Tbilisi, Georgia

• Establishing CORE for optimal application functionality. 

• Implementing surface detection to ensure a seamless user experience. 

• Enabling robust interaction with surfaces and cursor for a comprehensive understanding.

• Incorporating ATLAS Detector geometries to augment user experience. 

• Enhancing user experience by allowing users to extract, select, zoom, and rotate each section of geometry.

• Developing features for puzzling models to stimulate user engagement creating a presentation mode for an immersive experience.

Software Quality Engineer / CERN

Oct 2017 - Dec 2019

Tbilisi, Georgia 

• Worked as a Software Quality Engineer and Developer at CERN

• Designed and developed a software quality scanning and analysis tool

• Implemented the tool using C++, Bash, and JavaScript

• Scanned the entire ATLAS Offline Software (ATHENA) codebase

• Generated detailed local quality reports in .csv format

• Enabled developers to identify, analyze, and fix code issues efficiently

• Provided project managers with insights to monitor code quality and commit health

• Contributed to improving overall code reliability and maintainability