Business Analyst

Candidate is an experienced Business Analyst with a demonstrated track record in the banking industry. Their skill set encompasses a range of critical competencies, making them a valuable asset in the realm of business analysis. Key skills include proficiency in Business Process, underscoring their ability to understand, model, and optimize business workflows. Their analytical skills are highlighted, indicating a capability to analyze complex data sets, derive insights, and make informed business recommendations. Management skills are part of their repertoire, suggesting an ability to coordinate and oversee projects or processes. Additionally, their expertise in Database Management Systems underscores a capacity to handle and analyze data efficiently, crucial in the banking sector where data integrity and security are paramount. Their experience in the banking industry further strengthens their profile as a Business Analyst.

Tbilisi State University / Master's degree, Mathematics and Computer Science 

1993 - 1998

System Analyst / TBC

Sep 2022 ‐ Present

Tbilisi, Georgia 

Visiting Lecturer / Systems Security Partners

Jan 2022 ‐ Present

Tbilisi, Georgia

Visiting Lecturer / ISSP - Information Systems Security Partners

Feb 2021 ‐ Present

Tbilisi, Georgia

Head of Application Administration Division | Business Analyst | Application Administrator of

SWIFT, CSD, RTGS and WSS systems / National Bank Of Georgia

Jun 2018 – Sep 2022

Tbilisi, Georgia

• Define configuration specifications and business analysis requirements;

• Document and maintain system processes;

• Monitor, update and maintain existing software systems interfaces to ensure that the interfaces exchange data properly and to support the current environment;

• Document and analyze problems;

• Automate processes;

• Maintain SLA, System Availability, Capacity management, and Performance KPI;

• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment;

• Full responsibility for problem management activities such as issue resolution and root cause analysis;

• Daily monitoring and maintenance activities

Visiting Lecturer / Business and Technology University

Sep 2019 ‐ Aug 2022

Tbilisi, Georgia

Teacher of Mathematics / Logicmeter 

Sep 2018 - Jun 2019

Tbilisi, Georgia

Business Analyst / TBC Bank

Sep 2018 ‐ Jun 2019

Tbilisi, Georgia 

• Define configuration specifications and business analysis requirements;

• Define reporting and alerting requirements;

• Help design, document and maintain system processes;

• Report on common sources of technical issues or questions and make recommendations to product team;

• Communicate key insights and findings to product team

Head of Data-Processing, Division of Billing Department / Silknet

Mar 2012 - Jan 2017

Tbilisi, Georgia

• Billing system (CBOSS) administration, management, planning processes, optimization of existing procedures and service scheme;

• Contact and interact vendors to resolve technical issues;

• ORACLE database development;

• IPTV - development, technical support;

• Planning, implementation and results analysis of regular billing tasks, local operators’ calls tarification and reporting

Head of Regional Billing, Division of Billing Department / Silknet

May 2011 - Mar 2012

Tbilisi, Georgia

Chief Engineer of Billing Department / Silknet

Aug 2009 - May 2011

Tbilisi, Georgia

Oracle Application Developer / Ministry of Finance of Georgia

Apr 2009 ‐ Jul 2009

Tbilisi, Georgia 

Oracle Developer / Bank of Georgia

Mar 2006 ‐ Feb 2009

Tbilisi, Georgia 

Programmer / Intellect Bank

Jul 2005 ‐ Mar 2006

Tbilisi, Georgia 

Software Programmer / Self-Employed

Oct 2004 ‐ Jul 2005

Tbilisi, Georgia 

Graphic Designer / Bene Ltd

Sep 1999 ‐ Sep 2004

Tbilisi, Georgia