Account Manager

Mariam brings over 4 years of experience across account management, sales and bussines development including 2 years in dedicated Account Manager roles within digital agencies. She has managed portfolios of up to 15 B2B clients simultaneously, serving as the main point of contact, identifying client needs, coordinating strategy with internal teams, overseeing execution, and ensuring long-term retention. Her strength lies in building trust-based relationships and maintaining strong client satisfaction. In addition, she has hands-on sales experience from her role as Sales & Event Specialist in the hospitality sector, where she worked with both local and international clients, handled negotiations, and coordinated end-to-end client solutions. She is now intentionally transitioning into the tech/customer-focused industry for long-term career growth

Bachelor — Free University of Tbilisi

Business Administration

Sales and Events Specialist  2024-2025

• Implemented B2B sales strategies to attract and retain corporate clients, increasing booking rates and strengthening long-term partnerships.

• Planned and executed conferences and corporate events, enhancing client satisfaction and driving revenue growth.

• Utilized Monday.com and Mews platforms to manage projects, coordinate tasks, and meet client requirements efficiently.

• Analyzed customer behavior data to optimize service offerings and improve key customer touchpoints.

Business Development Manager  2023 - 2024

• Led company development initiatives by prioritizing strategic plans and managing tasks to achieve business goals.

• Conducted user research and requirements analysis to define product roadmaps aligned with business objectives.

• Managed cross-functional teams, ensuring effective communication and collaboration to deliver high-quality products.

• Implemented Trello and Miro to streamline workflows and reduce project completion timelines.

• Established and monitored product-specific goals and KPIs, contributing to improved user satisfaction and performance metrics.

Account Manager  2022-2023

• Managed client portfolios and developed marketing strategies aligned with client business objectives.

• Analyzed customer journey maps to identify optimization opportunities and enhance digital experiences.

• Executed project management processes through Trello, delegating tasks and ensuring timely delivery of deliverables.

• Developed and implemented customer retention strategies that increased overall client retention rates.