Customer Service Representative

Candidate has extensive experience in customer service, primarily within the outsourcing and offshoring industry, where a key part of the customer service team was played. In this role, the candidate managed a wide array of customer interactions through calls and emails, consistently ensuring high levels of customer satisfaction. The primary project during this period was with Booking.com, where numerous customer service requests were handled. Following success at the outsourcing company, the candidate transitioned to an IT consulting and services company. The candidate continued to leverage language skills by serving German-speaking clients through calls and emails. In addition to customer service roles, the candidate also gained valuable experience in the sales department of Vodafone.

Ludwig-Erhard-School

Sep 2014 - Nov 2016

Rennbuckel Secondary School

Sep 2012 - Jul 2014

Kant-Gymnasium

Oct 2009 - May 2021

Customer Service Employee

Industry: IT Services and IT Consulting

Sep 2023 - Dec 2023

Customer Service Employee - German & English

Industry: Outsourcing and Offshoring Consulting

Apr 2022 - Mar 2023

Registry

Industry: Undisclosed

Sep 2020 - Feb 2022

Customer Service Employee

Industry: Undisclosed

Jan 2018 - May 2019

Barkeeper

Industry: Restaurants

Dec 2016 - Jun 2017