Customer Service Representative

Professional Summary

Candidate has extensive experience in customer service, primarily within the outsourcing and offshoring industry, where a key part of the customer service team was played. In this role, the candidate managed a wide array of customer interactions through calls and emails, consistently ensuring high levels of customer satisfaction. The primary project during this period was with Booking.com, where numerous customer service requests were handled. Following success at the outsourcing company, the candidate transitioned to an IT consulting and services company. The candidate continued to leverage language skills by serving German-speaking clients through calls and emails. In addition to customer service roles, the candidate also gained valuable experience in the sales department of Vodafone.