Customer Service Representative

Professional Summary

Candidate has 5 years of experience in customer service and customer support, specializing in the German language. Roles have involved handling calls, tickets, client emails, and chats exclusively in German, without using English. In addition to customer service responsibilities, the candidate also conducts training sessions for agents, demonstrating leadership and expertise in the field. Various projects, particularly in the e-commerce sector, have provided the opportunity to hone skills in managing customer interactions and resolving issues efficiently.