Account Manager

Candidate is a marketing and client success professional with over 3 years of experience in client relationship management, content writing, and project coordination across multiple industries. Proven expertise in managing large client portfolios, including 250 clients, with a strong focus on improving Instagram growth campaigns, research, and strategy implementation. Skilled in email marketing, onboarding, task management, and social media management, including platforms such as Instagram, Facebook, and LinkedIn. Experience with project management and sales, including cold/hot calling and email marketing, while offering HR administrative support. Strong communicator with a track record of providing effective customer support through various channels, such as email, phone, and live chat. Proficient in Airtable, Adobe Illustrator, and Adobe Photoshop, and has a solid academic background with achievements in international programs and internships

Ilia State University / The Faculty of Arts and Sciences – Bachelor’s degree

Specialty – Liberal Arts

2020 - Today

Iowa Wesleyan University / The Faculty of Liberal Arts – an exchange semester

2023

USA

Uppsala University / The Faculty of Social Sciences – an exchange semester

Sweden

St. Catherine’s Bramley / Advanced level qualifications for the following subjects: History, Psychology, Drama, and Theatre Studies

2018 – 2020

England

Client Success Manager

Industry: Advertising Services

Jun 2021 - Present

• Managing client relationships via email and phone.

• Proactively investigating quality and performance on behalf of clients.

• Liaising with Growth Specialists to provide client feedback.

• Identifying opportunities for clients.

• Working closely with clients to ensure the best results for their Instagram growth campaigns.

• Researching campaign performance to ensure a real and successful marketing strategy.

• Managing a pool of 250 clients and offering customer support through daily communication via email, live chat, and phone.

Content Writer

Industry: IT Services and IT Consulting

Feb 2021 - Present

• Wrote various content for the company’s marketing campaign such as blogs for the website, articles, and social media content.

• Worked in the sales department, involved in potential client relations by engaging in cold/hot calling and email marketing.

• As an HR administrative intern, had experience with project management, offering a great insight into the concept of team leadership and effective communication.

Human Resources Administrative Specialist

Industry: IT Services and IT Consulting

Feb 2021 - Present

Translator and Journalistic Content Creator

Industry: Online Media

2020

• Completed an internship for translating media content from English to Georgian as well as writing original articles in Georgian for the platform.