Operations Manager

Candidate is an Operations Manager with over 6 years of experience specializing in customer service operations, team leadership, and quality management across the outsourcing, offshoring, and hospitality industries. Proven expertise in managing large teams, optimizing KPIs, and implementing performance improvement strategies to enhance efficiency and service quality. Skilled in scheduling, payroll management, resource planning, and employee development, ensuring seamless operational execution. Experienced in transitioning from hospitality to customer service, leveraging leadership and training skills to drive team success. Certified in Six Sigma Yellow & Green Belt and the Dale Carnegie Leadership program, with a strong focus on process optimization, quality assurance, and continuous improvement in dynamic and high-paced environments.

Iakob Gogebashvili University / Doctor of Philologist

2013 - 2016

Shota Rustaveli State University / Master's Degree, German Language and Literature

2008 - 2010

Ludwig-Maximilians-Universität München / Bachelor's Degree, German Studies & Economics

2007 - 2008

Ilia State University / Bachelor's Degree, German & English pedagogical

2002 - 2006

Operations Manager & Quality Process Training Coordinator

Industry: Outsourcing and Offshoring Consulting

Jan 2022 - Present

Team Manager

Industry: Outsourcing and Offshoring Consulting

Oct 2020 - Present

General Manager

Industry: Hospitality

Oct 2019 - Oct 2022

General Manager

Industry: Hospitality

May 2016 - Oct 2019

Sales and Marketing Manager

Industry: Hospitality

Mar 2010 - Aug 2016