Operations Manager

Professional Summary

Candidate is an Operations Manager with over 6 years of experience specializing in customer service operations, team leadership, and quality management across the outsourcing, offshoring, and hospitality industries. Proven expertise in managing large teams, optimizing KPIs, and implementing performance improvement strategies to enhance efficiency and service quality. Skilled in scheduling, payroll management, resource planning, and employee development, ensuring seamless operational execution. Experienced in transitioning from hospitality to customer service, leveraging leadership and training skills to drive team success. Certified in Six Sigma Yellow & Green Belt and the Dale Carnegie Leadership program, with a strong focus on process optimization, quality assurance, and continuous improvement in dynamic and high-paced environments.