Customer Service Representative

Candidate began a career at 17 as a freelancer, focusing on lead generation, data enrichment, and quality assurance. This role developed skills in data entry and research using platforms like LinkedIn and Salesforce. The candidate then transitioned to a sales representative role, selling educational courses and managing outbound sales campaigns, gaining insights into sales and customer service. A brief stint at a car spa startup added to entrepreneurial experience. The most significant role was at an outsourcing/offshoring consulting company, starting as a back-office customer service representative for the German and Austrian markets. Responsibilities included handling customer queries, preparing client reports, and managing KPIs. Due to proficiency in German and handling complex tasks, the candidate was promoted to customer service representative lead. In this role, the candidate supported team managers, quality coaches, and reported to higher management. The candidate also managed the transition to the UK market, handling a larger team and increased workload. Throughout the career, the candidate has demonstrated strong interpersonal skills and a passion for communication and engaging with people.

Kyiv International University / Master in Management

2023 - Present

Agricultural University of Georgia / Bachelor's Degree, Viticulture and Oenology

2016 - 2022

Backoffice Customer Service Representative Lead | UK Market

Industry: Outsourcing and Offshoring Consulting

2022 - 2024

• Providing support and guidance to the team, ensuring meeting client's requirements and KPI's. 

• Monitoring quality and discipline aspects. 

• Reporting to Management.

Backoffice Customer Service Representative | German and Austrian Markets

Industry: Outsourcing and Offshoring Consulting

2022 - 2023

• Handling customer inquiries, creating and handling the cases, following up different departments until the resolution.

Georgian Speaking Representative

Industry: Undisclosed

2022 - 2023

• Contacting potential customers, Identifying and educating prospective customers, offering services/products

German Speaking Sales Agent / Representative

Industry: Undisclosed

2020 - 2021

• Engaging leads trough live chat, email, phone calls. 

• Identifying and educating prospective customers, while supporting existing customers with information and assistance that relates to products and services/products.

Data Researcher

Industry: Software Development

2018

• Data Research, Entry, Enrichment, Management, Lead Generation