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Junior
Albania
Candidate has 2 years of solid experience in customer support and technical support, demonstrating a strong ability to assist customers with both technical and non-technical issues. In the role as a Technical Support Representative at a Swiss company, the candidate provided comprehensive support for a variety of technical problems. Responsibilities included assisting customers with issues related to internet connectivity, VPN problems, and troubleshooting for mobile phones, TVs, and other internet-connected devices. The primary language for support was German, though assistance was occasionally provided in English as well. Skills in troubleshooting, technical problem-solving, and customer communication were crucial in effectively resolving customers' technical issues. Additionally, the candidate worked as a Customer Service Representative for Amazon, handling customer claims related to package issues such as non-arrival and damaged goods. The candidate was responsible for managing first-level support inquiries, determining appropriate actions like processing refunds or arranging replacements, and conducting communications primarily through phone calls in German. Skills in customer relations, issue resolution, and process management were key in ensuring customer satisfaction and efficient resolution of claims.
University Sorbone Paris Nord / Master in Automatic Processing of Languages
Nov 2022 - Jul 2024
University of Tirana / Bachelor in German Language
Oct 2019 - Jun 2022
Customer Service Representative
Industry: Telecommunications
Oct 2022 - Jul 2023
Customer service representative in the technical and billing department in one of the largest telecommunication companies in Switzerland
Providing inbound customer care services to international clients
Finding fastest and best solutions to customers
Completing customer requests effectively and in time
Website Bugs Tester
Industry: Undisclosed
Sep 2022 - Dec 2022
German Teacher
Industry: Education
Sep 2021 - Jun 2022
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