Customer Service Representative

Candidate has built a robust foundation in customer service, particularly focusing on German-speaking clientele. Starting at an outsourcing/offshoring consulting company, they spent five years handling a range of customer inquiries, from resolving complaints to providing technical support for products like AirPods. Their role demanded not only technical expertise but also empathy and problem-solving skills to ensure customer satisfaction. Afterward, candidate briefly explored a role as a medium business banker in the banking sector but opted to leave due to job environment concerns. They have since transitioned to undergoing training at an IT services and consulting company, where they continue to hone their expertise in German customer service. Overall, candidate's experience showcases their dedication to providing excellent customer support, their adaptability in different roles, and their commitment to continuous learning and improvement in their field.

Tbilisi State University / Bachelor's Degree in Faculty of Natural Sciences, Physics 

2018 - 2023

Komarovi School Campus

2013 - 2018

SME Banker

Industry: Banking

Jan 2024 - Feb 2024

• Customer Relationship Management: Build and maintain relationships with SME clients, understanding their financial goals;

• Financial Advisory: Offer financial/operational advice and guidance to SME clients; 

• Product Knowledge: Stay updated on the bank's products and services in both in local and international market, educating SME clients;

• Networking: Build a strong network within the local business community to generate new business opportunities and referrals and etc.

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

2019 - Dec 2023

• Providing Assistance: Assist customers with product or service-related questions, issues, or concerns.

• Problem Resolution: Resolve customer problems, complaints, or technical issues efficiently and professionally.

• Information Sharing: Provide accurate and up-to-date information about products, services, and company policies.

• Customer Support: Offer support, guidance, and solutions to ensure a positive customer experience.

• Data Entry: Document and update customer interactions, details, and outcomes in the company's systems.

• Adherence to Policies: Follow company procedures and guidelines to ensure consistency and quality in customer interactions.

• Customer Feedback: Collect and report customer feedback to help improve products or services.

• Maintaining Professionalism: Maintain a professional and courteous demeanor when interacting with customers.