Business Analyst

A highly experienced professional with over a decade of expertise in product ownership, business analysis, and project management within insurance, travel, and public sector domains. Demonstrates strong skills in requirements gathering, stakeholder management, and process improvement, supported by relevant certifications. Adept at translating business needs into actionable plans, driving product vision, and ensuring successful delivery of digital solutions. Fluent in Georgian, English, and Russian, and recognized for analytical thinking and a results-oriented approach.

• Master of Social Sciences, Major in International Relations at Caucasus University, Caucasus School of Governance — 2012-2016

• Chief Product Owner at Global Assistance Georgia - Vienna Insurance Group — Nov 2021 - Present

• Identify problems to solve for auto assistance solutions (Mobile and web client-facing apps) and recommend strategies to drive more online interactions, better customer experience, and operational efficiencies.
• Work with Service, Billing, and Payments partners to understand business requirements, align on technical approaches with IT partners & monitor KPI impacts.
• Collaborate with digital peers and stakeholders to define MVP requirements for the delivery of self-service features and communicate roadmaps to stakeholders.
• Identify systems opportunities & pilot groups, measure & monitor KPI impacts, & build business cases for prioritization.

• Product Owner at MY.GE — Dec 2019 - Nov 2021

• Managing business development of biggest travel online platform in Caucasus region mytravel.ge.
• Responsible for the product vision, planning, design, usability, and quality of releases.
• Translating roadmaps into manageable product backlog, maintaining the prioritised backlog of user stories, features and defects.
• Analysing product metrics and trends to assess product health and improvement opportunities.
• Gaining a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth.

• Advisor at LEPL Environmental Information and Education Centre — Feb 2015 - Dec 2019

• Created Centre's strategy and action plan which held to reduce total expenses about 500K GEL.
• Managed 5 local and 8 International projects end-to-end.
• Defined growth strategy, hired software and marketing team, and set goals and expectations with stakeholders and project donors.
• Coordinated 'Environmental Information and Knowledge Management System' implementation in Ministry of Environment Protection and Agriculture of Georgia.
• Analysed 'EIKMS' system requirements, created system design concept and initial high priority feature list that satisfied legal, regulatory and donors requirements.

• Chief Specialist at Ministry of Environmental Protection and Agriculture of Georgia — Aug 2014 - Feb 2015

• Coordinated the development process of National Environmental Programme.
• Participated in the development of annual Action plan of Ministry of Environment Protection and Agriculture of Georgia.
• Created weekly reports to the government about activities of the Ministry.
• Coordination and monitoring the implementation of international commitments.
• Developed national environmental indicators based on international environmental recommendations.

• Assistant to the Deputy Minister at Ministry of Regional Development and Infrastructure of Georgia — Jul 2011 - Aug 2014

• Provide full organisational and administrative support to the Deputy Minister.
• Preparation of reports, speeches, presentations to the Deputy Minister.
• Control over fulfilment of orders of the Deputy Minister.