Customer Service Representative

Candidate is a Customer Support Specialist with over 7 years of experience specializing in written communication, client support, and virtual assistance across industries including outsourcing, offshoring, and real estate services. Skilled in managing customer inquiries via email and live chat, ensuring professional communication in both German and English, and delivering efficient problem resolution in fast-paced environments. Experienced in supporting German-speaking clients with a focus on service quality and client satisfaction. Brings strong organizational skills from real estate assistance, combining customer care expertise with administrative support. Fluent in German and Georgian with working knowledge of English, and recognized for excellence in written correspondence as a preferred communication method. Highly motivated to continue advancing in customer support and virtual assistant roles.

Iberia College Kutaisi

2017- 2019

Customer Support Representative

Industry:Outsourcing and Offshoring Consulting

Jun 2023 - May 2025

• Customer support via online chat.

• Customer support via email inquiries.

Customer Support Representative

Industry:Outsourcing and Offshoring Consulting

Apr 2019 - Sept 2022

• Handled customer inquiries via email and live chat.

• Assisted customers with problem-solving and service-related questions.

• Maintained professional written communication in German and English.

• Delivered consistent support in a structured and team-oriented environment.

Customer Support Representative

Industry: Outsourcing/Offshoring

Oct 2018 - March 2019

• Provided customer service for a German company.

• Handled customer inquiries exclusively via email.

• Responded to customer questions and requests in a timely manner.

• Ensured professional communication in German.

• Supported issue resolution through written correspondence only.