Professional Summary

Candidate is an Account Manager with 2 years of experience in managing operations and driving process improvements in the consumer services and outsourcing industries. Skilled in enhancing productivity, optimizing team performance, and managing client relationships. Has a proven track record of improving KPIs, establishing scalable processes, and leading teams to achieve operational goals. Experience includes managing large teams, streamlining operations, and ensuring high-quality service delivery. Expertise in driving continuous improvement and developing strong partnerships through effective support initiatives and marketing actions. Proficient in using data-driven insights to guide decision-making and enhance overall team efficiency.

Video of Talent

Portfolio

Education

Tbilisi State University / Bachelor's Degree, Economics

Smart Academy / Agile - SCRUM framework

Certifications and Trainings

Experience

Sr. Account Manager

Industry: Consumer Services

Feb 2024 - Present

Drive continuous improvement in productivity and quality, regularly enhancing KPIs.
Maintain strong relationships with partners through scalable tools and effective support initiatives.
Optimize visibility with partners through strategic marketing actions.
Define and implement scalable processes to ensure long-tail partners' self-sufficiency.
Work on KPIs for long-tail partners through communication and tech releases, ensuring top-tier service delivery.
Manage a team of top-performing Account Managers.

Area Manager

Industry: Consumer Services

Jun 2023 - Jan 2024

Managed staffing, schedules, and quality to support goals.
Enhanced productivity and KPIs through performance improvements.
Led Store Managers, setting expectations and driving performance.
Implemented best practices across all MFCs and shifts, fostering collaboration and knowledge sharing.
Utilized data-driven insights to identify and eliminate errors, successfully reducing business costs and optimizing performance.
Collaborated with cross-functional teams, including HR, Category Management, Finance, and Safety, to develop and implement key initiatives.
Ensured compliance with health and safety standards.

Operations Manager

Industry: Outsourcing and Offshoring Consulting

Jun 2022 - May 2023

Managed day-to-day operations for a large social media company, optimizing team performance.
Established KPIs, achieving 98% target efficiency by leading 100 team members.
Conducted business and team performance analysis, providing insights for data-driven decisions.
Created employee handbooks and improved on-boarding processes for better clarity and efficiency.

Team Manager

Industry: Outsourcing and Offshoring Consulting

Jun 2021 - Jun 2022

Managed day-to-day operations for a large social media company, optimizing team performance.
Established KPIs, achieving 98% target efficiency by leading 100 team members.
Conducted business and team performance analysis, providing insights for data-driven decisions.
Prioritized KPIs, coached the team to achieve excellence, and addressed performance gaps with collaborative action plans to improve quality.
Created employee handbooks and improved on-boarding processes for better clarity and efficiency.