Professional Summary

Candidate has a diverse background in sales and customer support, with 3 years in sales and two years in customer support roles. Worked with U.S.-based health insurance companies and pharmacists, providing customer support and conducting B2B and B2C sales through cold calls. In the role as a Customer Support Representative, managed check-in/check-out processes, reservation management, and third-party relations with companies like Expedia, Agoda, Airbnb, and Booking.com. As an Account Manager and Sales Representative, was responsible for sales and account management, focusing on clients in the U.S. restaurant industry. Has experience using HubSpot for managing client pipelines and sales processes and is familiar with LinkedIn for potential lead generation. Effectively used email marketing and CRM systems for lead generation and tracking. The diverse experience highlights a strong capability to manage both sales and customer support responsibilities effectively.

Video of Talent

Portfolio

Education

Yerevan State University of Languages and Social Sciences / Bachelor’s Degree, Faculty of Translation and International Communication

Certifications and Trainings

Experience

Sales Representative

Industry: IT Services and IT Consulting

Jan 2023 - Feb 2024

Reached out to potential leads through a variety of channels, such as email, phone, text, and social media
Sold products or services to customers, and represented the brand
Performed regular follow-ups with prospects to close deals in a timely manner
Asked questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships, ensuring they have a positive experience from start to finish
Negotiated with leads and used persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value
Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
Identified customers needs to achieve satisfaction, building sustainable relationships and trust with customers
Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly goals
Developed customized sales techniques to successfully

Customer Support Representative

Industry: Hospitality

Sep 2021 - Nov 2022

Provided valid and complete information by using the right methods/tools
Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Processed refunds and credits when appropriate
Developed relationships with customers through friendly interactions
Provided customers with high qualified customer service via various online communications
Dealt with customer issues and complaints and finding quick resolutions(over the phone and written communication)
Handled hotel reception responsibilities (Guest check-in, check-out, reservation management)
Created detailed reports of customer issues for further review
Handled 3-rd Party Partner relations with Travel Agencies (Expedia, Agoda, Airbnb, Booking)

Sales Representative

Industry: Undisclosed

Sep 2019 - Aug 2021

Dealt with US health insurance companies, partnering with US pharmacies
Assisted more than 400 clients in a day over the phone, presenting and selling the products, meeting customer needs
Planned and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
Handled customer complaints with empathy and composure
Helped management to identify workflow issues and find solutions
Performed regular follow-ups with prospects to close deals in a timely manner

Interpreter

Industry: Civic and Social Organizations

Jan 2019 - Jul 2019

Performed various translation and interpretation duties from Armenian into English, including written texts, journalistic guides and articles
Translated text projects, including legal documents, website content, news articles, and corporate reports
Prepared and edited translation materials
Read legal documents, scientific articles or news reports and rewrote into specified language