Customer Service Representative & Virtual Assistant

Professional Summary

Candidate has extensive experience in handling customer service in both German and English. Their primary responsibilities involve booking and rebooking flights for a German airline, ensuring that customers' travel plans are accurately managed and any changes are smoothly processed. Additionally, the candidate addresses customer complaints, working diligently to resolve issues and maintain customer satisfaction. Communication is a key strength for the candidate, as they interact with customers primarily through calls. They are noted for providing detailed and comprehensive assistance, a crucial skill when dealing with German clients who often require thorough explanations and precise information. The candidate’s ability to communicate effectively and provide clear, detailed support helps in building trust and ensuring that customers feel heard and valued. Their experience in customer service has equipped them with the skills to handle various types of inquiries and issues, showcasing their adaptability and commitment to providing high-quality service. This experience not only highlights their proficiency in managing complex customer interactions but also underscores their ability to work in a bilingual environment, catering to the needs of both German and English-speaking clients.