Customer Service Representative

Professional Summary

Candidate has a solid background in the customer service domain, having spent over five years at an outsourcing/offshoring company. They started as a Customer Service Representative, where their responsibilities included managing phone calls, emails, and chats, handling various inquiries and issues directly from customers. After gaining experience in customer service, the candidate transitioned to the role of Quality Coach for E-commerce. In this position, they focused on enhancing service quality, coaching customer service representatives, and ensuring adherence to service standards and protocols specific to the e-commerce sector. Since May 2022, they have been serving as a Quality Coach for the Airline sector, where they continue to apply their expertise in enhancing quality interactions between representatives and customers. This role emphasizes improving team performance, managing critical issues related to airline services, and ensuring top-notch customer experiences within the airline industry.