Customer Service Representative

Professional Summary

Candidate brings a diverse background with experience in various industries including public service, automotive leasing, gaming, logistics, and customer service. They began their career as an area consultant in Tbilisi, where they provided guidance and assistance to citizens. Transitioning into the automotive leasing industry, they took on a marketing and leasing role, explaining company policies and evaluating customer cars for credits. Their journey then led them to Poland, where they worked as a logistic assistant in a warehouse, managing the reception and sorting of goods. Upon returning to Georgia, the candidate joined an outsourcing/offshoring company as a Customer Service Representative. In this role, they support both English and German-speaking customers through phone calls, chats, and emails. Their responsibilities include managing complex customer issues, ensuring timely resolution, and enhancing client retention.