Customer Service Representative

Candidate has extensive experience in customer support roles, specializing in German and English communication. They initially focused on chats and emails, avoiding phone calls. However, they have transitioned to handling inbound phone calls and sales, specifically in the German language. In their current role, candidate engages in inbound phone calls to sell telecommunication services and TV service channels. They utilize their own database to make calls and drive sales, demonstrating their proficiency in sales techniques and customer communication. Overall, candidate's experience highlights their versatility in customer support, adeptness in handling various communication channels, and their ability to effectively engage customers in sales conversations, particularly in the German market.

Grigol Robakidze University / Law

2017 – 2021

Digital Institute / Tech Recruiting and HR

Dec 2023 – Mar 2024

Advisor I, Customer Service

Industry: IT Services and IT Consulting

Oct 2023 – Present

Tbilisi, Georgia

German and English Speaking Support Associate

Industry: Software Development

Mar 2023 – Sep 2023

Tbilisi, Georgia

• Handling customer and courier support together with the team in shifts.

Child Caretaker

Feb 2022 – Feb 2023

Berlin, Germany

Quick Service Restaurant Crew Member

Industry: Restaurants

Aug 2020 – Oct 2020

Germany