Customer Service Representative

Professional Summary

Candidate has extensive experience in customer support roles, specializing in German and English communication. They initially focused on chats and emails, avoiding phone calls. However, they have transitioned to handling inbound phone calls and sales, specifically in the German language. In their current role, candidate engages in inbound phone calls to sell telecommunication services and TV service channels. They utilize their own database to make calls and drive sales, demonstrating their proficiency in sales techniques and customer communication. Overall, candidate's experience highlights their versatility in customer support, adeptness in handling various communication channels, and their ability to effectively engage customers in sales conversations, particularly in the German market.