Business Analyst

Candidate is a highly skilled and strategic IT executive with over 10 years of technical experience. Their expertise spans various aspects of the development code, and they possess a keen ability to identify and address design problems. A notable feature of their professional background is their emphasis on customer care and providing excellent service. In terms of project management, the candidate has a proven track record of independently managing projects to completion. They exhibit leadership qualities, having led teams of Customer Technologists and driven group initiatives. With moderate to advanced technical experience in a technical environment, the candidate serves as an escalation point for Customer Technologists and other team members. Superior analytical, problem-solving, and troubleshooting skills further contribute to their effectiveness in addressing complex technical challenges. The candidate's qualifications extend to cross-functional team leadership, resource management, and project planning. They bring awareness of programming concepts and internet-based applications. Additionally, their experience in Database Management, including MySQL and MS SQL, adds a layer of expertise in handling data-related aspects. Their awareness of Customs Regulations, Export Controls, and Trade compliance reflects a broader understanding of the regulatory landscape and its implications for IT operations. Moreover, their experience with the integration of SAP and ERP platforms adds a valuable dimension to their skill set.

International Black Sea University / Doctor of Philosophy (Ph.D.), Computer | Information Technology Administration and Management

2014 - 2017

International Black Sea University / Master's degree, Computer | Information Technology Administration and Management

2012 - 2014

International Black Sea University / Bachelor's degree, Computer | Information Technology Administration and Management

2008 - 2012

Thomson Reuters Corporation

5 years 2 mos

Principal Customer Technologist

Apr 2021 ‐ Present

Senior Software Analyst 

Nov 2018 - Apr 2021

• Experience in executing project from implementation phase to the final one.

• Have experience in various integrations with brokers

• Release owner for Export product.

• Working as TAM (technical account manager) for one of the biggest clients with various products. Located in US, DE, NL. With different customs agencies. (AES, AGS, ATLAS, Chief, SAGITTA)

• As a part of TAM role actively testing new releases in an isolated environment.

• Experience in Salesforce, service desk system

• Giving introduction presentations to new starters, brownbag.

• Leading connectivity team on features

• Certified in multiple Global Classification, Export, ISF, Global Trade Content products.

• Reviewing resolution of new hires and giving appropriate training if needed.

• Working on documentation for connectivity products for EU countries

• Performing configuration audits as risk analysis for each release.

• PM for successfully implemented government connectivity projects: NCTS; ATLAS 2.4; AES

• Supporting multiple clients

• Experienced with mapping customs files so we can follow the standard

• Working as Configuration Owner for Export system

• Documenting changes for Implementation clients

Integration Point

10 yrs 6 mos

Charlotte, North Carolina Area

Senior Analyst - Client Delivery (Software Analyst)

Jan 2018 - Present

Global Software Analyst

Jul 2013 - Present

Project Manager, Business Analyst / EuropeBet (Betsson Group)

Aug 2012 ‐ Jun 2013 

• Was working on documentation for current products as Backgammon.

• Meeting with clients

• Creating documentation for business objectives

• Summarization of deadlines and tasks

• Testing product

• Taking responsibility for the result

• Was leading a small group of 7 programmers.

• Was working on Backgammon tournament

• Betshop - Online Shopping System with Virtual Game Money

• Warehouse and Shop (Like 1c)

• TexasHoldem (client, back)

• Sicbo documentation

• betpoint.com

• PokerBet

IT Manager / National Bank of Georgia

Dec 2011 ‐ Aug 2012 

• Implemented moneymuseum.nbg.gov.ge based on business needs 

• VoIP administrator

• Maintain current IT projects.

IT staff / International Black Sea University

Sep 2010 - Dec 2011