Customer Service Representative

Candidate has 5 years of experience in customer service, primarily focusing on roles that require proficiency in the German language. Experience includes working at Booking.com, e-commerce platforms, and a flight project, handling calls, emails, and chats in German. Currently employed at an outsourcing and offshoring consulting company, providing customer service in both German and English. Has served as a German-speaking and bilingual German and English-speaking customer service representative. Previously worked at an IT services and consulting company as a German-speaking travel support agent. Throughout the career, the candidate has also held positions as a customer support agent and a call center agent, showcasing versatility and adaptability in various customer service roles.

Ivane Javakhishvili Tbilisi State University / Bachelor of Political Science

Sep 2015 - Aug 2019

Tbilisi State University and German University of Public Administration Speyer / Master of Public Administration

Sep 2020 - Present

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

May 2022 - Present

• German & English-speaking Customer Service Representative

Customer Support Agent

Industry: Undisclosed

May 2023 - Jan 2024

Call Centre Agent

Industry: Outsourcing and Offshoring Consulting

Apr 2023 - Aug 2023

Customer Service Representative

Industry: IT Services and IT Consulting

Sep 2021 - Mar 2022

• German-speaking Travel support agent

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Aug 2020 - Sep 2021

• German-speaking Customer Service representative

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Oct 2019 - Aug 2020

• German & English-speaking Customer Service Representative