Customer Service Representative

Candidate has nearly 2 years of experience in customer support, showcasing proficiency in handling a variety of communication channels and languages. At Booking.com, responsibilities included managing inbound and outbound calls, mail communication, and live chats. The role primarily utilized German language skills, with occasional use of English and Russian to assist a diverse range of clients. Tasks involved resolving booking issues, handling customer inquiries, and providing timely assistance through various communication mediums. In the role on the Amazon project, the candidate exclusively used German to support customers. This experience further honed the ability to deliver high-quality customer service and effectively address customer needs in a specific language. The experience highlights adaptability and multilingual capabilities, making for a valuable asset in any customer support environment.

Ilia State University / Bachelor's program of the Politics

Sep 2022 - Present

Senior Customer Service Agent

Industry: Outsourcing and Offshoring Consulting

Oct 2023 - May 2024

Senior Customer Service Agent 

Industry: Outsourcing and Offshoring Consulting

Aug 2022 – Oct 2023