Operations Specialist

Sena brings 3–4 years of experience in customer support and back-office operations, with strong knowledge of Zendesk, Richpanel, Shopify, and Stripe for order management, payment troubleshooting, and customer processes. She has hands-on experience with Klaviyo for automated email campaigns and Instagram marketing, alongside practical use of AI and content tools such as ChatGPT and Canva. Portfolio:

Bachelor — German Language Teacher Education

Marmara University

Senior Customer Experience & Operations Specialist — Jun 2024 – Present

• Managed customer support operations via ticketing and email systems, ensuring fast response times and high satisfaction

• Oversaw social media management, creating content and maintaining brand presence

• Conducted market and product research to support growth and positioning

• Managed data entry and operational tracking, including stock updates and warehouse status

• Coordinated influencer partnerships and outreach to media for brand visibility

• Contributed to website launch and brand development initiatives

Customer Care Manager — Jun 2024 – Jan 2025

• Supervised customer care processes and service quality

• Ensured efficient handling of customer inquiries and issue resolution

• Maintained high standards of customer satisfaction and retention

German Teacher — Sep 2022 – Jun 2024

• Delivered online German lessons to students across different levels and backgrounds

• Prepared students for TELC, Goethe, and other certification exams

• Supported professionals (including medical field) with specialized language training

• Designed personalized learning materials and teaching approaches

German Teacher — Mar 2022 – Oct 2023

• Conducted fully immersive German-language lessons for diverse learners

• Prepared students for language exams, university admissions, and relocation needs

• Developed tailored lesson plans for professional and everyday communication

• Built strong student relationships to improve engagement and outcomes