Customer Service Representative

Candidate has a robust background in customer service, with significant experience managing customer tickets and handling booking-related queries and issues for the Booking.com project. In the Telefonica O2 project, the candidate provided customer support for internet services, calls, payments, and SIM cards. Customer interaction skills are well-honed, with experience handling queries through phone calls, emails, and face-to-face interactions. Fluent in both German and English, the candidate primarily uses German in professional settings. The ability to communicate effectively in multiple languages and experience dealing with international clients further enhance qualifications for roles requiring excellent customer service skills. This strong background in customer service, particularly with major projects like Booking.com and Telefonica O2, makes the candidate a valuable asset to any team.

Agricultural University - Not Completed

2018 - 2022

21 Public School

2006 - 2018

Call Center Agent / Sales Agent

Industry: IT Services and IT Consulting

Jan 2023 - Present

Call Center Agent / IT Support

Industry: IT Services and IT Consulting

Jul 2022 - Jan 2023

• I helped customers with everything about tickets for the flights

• With system: Amadeus, Sabre, Farelogix etc.

Call Center Agent / IT Support

Industry: Undisclosed

Feb 2021 - Jun 2022

Administrator

Industry: Hospitality

Jun 2018 - Dec 2018