Customer Service Representative

Candidate has over 5 years of experience in customer support, with a primary focus on serving German-speaking customers. Initially handling inquiries in English, the candidate transitioned to roles where German was the primary language. Holding a university degree in German has significantly contributed to proficiency in the language. Throughout the career, the candidate has been responsible for managing customer inquiries via phone, chat, and email. Consistently maintaining high levels of customer satisfaction, the candidate has been diligent in keeping thorough records of all customer interactions. The ability to effectively communicate in both English and German, combined with dedication to customer service, has made the candidate a valuable asset in previous roles. Educational background and extensive experience have equipped the candidate with the skills necessary to excel in customer support positions.

University in Belgrade / Faculty of Geography, Geospation foundations

2020

University in Belgrade / German Language

2016 - 2020

Call Center Representative for the German Market

Industry: Software Development 

2021 - 2024

• Communication with guests via email, chat and phone

• Conducting training for new participants

• Drafting of contracts for clients

• Handle confidential information and documents with discretion and maintain their proper organization

Call Center Representative for the German Market

Industry: Undisclosed

2019 - 2020

• Communication with guests via email, chat and phone

• Handled confidential documents and maintained their proper organization

German and English Teacher

Industry: Education

2015 - 2018

• Preparing lessons for children from 6 to 16 years old

• Organizing language activities outside of school

• Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence