Customer Service Representative

Candidate brings a diverse background with experience in various industries including public service, automotive leasing, gaming, logistics, and customer service. They began their career as an area consultant in Tbilisi, where they provided guidance and assistance to citizens. Transitioning into the automotive leasing industry, they took on a marketing and leasing role, explaining company policies and evaluating customer cars for credits. Their journey then led them to Poland, where they worked as a logistic assistant in a warehouse, managing the reception and sorting of goods. Upon returning to Georgia, the candidate joined an outsourcing/offshoring company as a Customer Service Representative. In this role, they support both English and German-speaking customers through phone calls, chats, and emails. Their responsibilities include managing complex customer issues, ensuring timely resolution, and enhancing client retention.

Tbilisi State University / Bachelor's degree, Law

2013 - 2017

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

2023 - Present

• Work with English and German speaking customers.

• Serve as point of escalation of complex customer issues, capturing timely reaolution to

• drive client retention.

• Monitor e-mails and chat to promply collect and respond to complaints.

Logistics Officer

Industry: Chemical Manufacturing

2022 - 2023

• Coordinating and managing the movement of goods, overseeing supply chain operations, optimizing transportation routes, managing inventory levels, and ensuring timely delivery of products.

Sales Manager

Industry: Undisclosed

2019 - 2024

• Guidence of customers and provide them the terms and conditions of the company.

• Evaluation of vehicles and provide relevant amount to clients.

• Customer assistance in procedural matters.