Account Manager

Candidate is a customer support specialist with nearly 2 years of experience in customer-facing roles across e-commerce, digital education, and online entertainment industries. Skilled in managing customer inquiries via phone, email, and live chat, with a strong focus on delivering empathetic, high-quality support. Proven ability to coordinate with service and delivery teams, resolve complex issues, and maintain customer satisfaction under pressure. Experienced in multitasking across platforms and handling high-volume support environments. Familiar with tools such as Zendesk and Slack, with a demonstrated willingness to learn new systems, including Shopify and other CRM platforms.

Bachelor — Arts

The University of Georgia

VIP Account Manager — iGaming (Nov 2025 – Present)

• Manage and maintain relationships with high-value (VIP) clients

• Deliver personalized support to enhance customer retention and satisfaction

• Handle client requests, issues, and escalations efficiently

• Monitor client activity and identify upsell/cross-sell opportunities

Customer Service Specialist — ML SOFT (Mar 2025 – May 2025)

• Provided customer support via multiple communication channels

• Resolved issues and ensured a smooth user experience

• Maintained accurate records of customer interactions

Sales Manager — Digital Institute (Jul 2024 – Jan 2025)

• Managed sales processes and client acquisition

• Communicated with prospects and converted leads into customers

• Supported revenue growth through consultative selling

Customer Service Representative — GSG (Jan 2024 – Mar 2024)

• Assisted customers with inquiries and service requests

• Ensured high-quality customer experience

• Developed strong communication and problem-solving skills

Administrative Assistant — Fabrika Tbilisi (Jan 2023 – Oct 2023)

• Handled administrative tasks and office coordination

• Supported daily operations and internal communication

• Maintained documentation and scheduling