Talent-16317
Elene
Account Manager
Georgia
Book this talent
Connect with talent in 24 hours qualified by our recruitment team
Freelance
hour
β¬ 10
Not available
Salary
β¬ 950
month
EOR / Payroll from
β¬ 199 month
Recruitment fee
1x salary
Professional Summary
Candidate is a customer support specialist with nearly 2 years of experience in customer-facing roles across e-commerce, digital education, and online entertainment industries. Skilled in managing customer inquiries via phone, email, and live chat, with a strong focus on delivering empathetic, high-quality support. Proven ability to coordinate with service and delivery teams, resolve complex issues, and maintain customer satisfaction under pressure. Experienced in multitasking across platforms and handling high-volume support environments. Familiar with tools such as Zendesk and Slack, with a demonstrated willingness to learn new systems, including Shopify and other CRM platforms.
Video of Talent
Portfolio
Education
Bachelor β Arts
The University of Georgia
βCertifications and Trainings
Experience
VIP Account Manager β iGaming (Nov 2025 β Present)
Manage and maintain relationships with high-value (VIP) clients
Deliver personalized support to enhance customer retention and satisfaction
Handle client requests, issues, and escalations efficiently
Monitor client activity and identify upsell/cross-sell opportunities
Customer Service Specialist β ML SOFT (Mar 2025 β May 2025)
Provided customer support via multiple communication channels
Resolved issues and ensured a smooth user experience
Maintained accurate records of customer interactions
Sales Manager β Digital Institute (Jul 2024 β Jan 2025)
Managed sales processes and client acquisition
Communicated with prospects and converted leads into customers
Supported revenue growth through consultative selling
Customer Service Representative β GSG (Jan 2024 β Mar 2024)
Assisted customers with inquiries and service requests
Ensured high-quality customer experience
Developed strong communication and problem-solving skills
Administrative Assistant β Fabrika Tbilisi (Jan 2023 β Oct 2023)
Handled administrative tasks and office coordination
Supported daily operations and internal communication
Maintained documentation and scheduling
Projects
Similar roles
Salome
Georgia
Account Manager
Middle
Tinatin
Georgia
Account Manager
Middle
Tamar
Georgia
Account Manager
Middle
