AI Developer

Professional Summary

The candidate is a Software Engineer with 4 years of experience in developing and implementing software solutions. She previously worked at the Bank of Georgia (BOG), where she played a pivotal role in developing the core architecture of an AI-powered chatbot. This chatbot operated across multiple channels and served as a sophisticated replacement for human operators in the call center.

At BOG, her daily responsibilities included handling user queries, executing specific actions, designing and developing APIs, and analyzing chatbot interaction data. She went beyond routine development tasks by actively contributing to the continuous improvement of the chatbot’s functionality, performance, and user experience.

A significant part of her work focused on chatbot key performance indicators (KPIs). To support data-driven optimization, she developed a Chatbot Data Analyzer—an internal tool used to examine user intents and dialogue flows, delivering valuable insights that improved chatbot accuracy and operational efficiency.

She is currently working at TBC Bank as an AI Engineer, where she continues to design and develop intelligent systems and AI-driven solutions, applying her expertise in machine learning, data analysis, and backend development.

In addition to her experience in the banking sector, the candidate has contributed to augmented reality (AR) application projects, including the development of collision detection and geometric computation solutions, demonstrating her ability to tackle diverse technical challenges.

Her primary programming language is Python, which she uses extensively in her daily work. She also has experience with C#, C++, JavaScript, and JSON.