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Book this talent
Book this talent
Middle
Azerbaijan
Candidate has a robust background in customer support and executive assistance within remote settings for companies based in Germany. They began their career as a logistics coordinator but swiftly transitioned to a role in customer support at a firm specializing in outsourcing and outstaffing. Due to their dedication and high performance, they were promoted to Customer Support Team Lead within three months, where they managed a team and maintained a high customer satisfaction score (CSAT) of over 90%. Building on their success in customer support, the candidate was further promoted to Executive Assistant, supporting the Investor Relations Department of a German investment fund. In this role, they handled CRM management, tax review and submissions, and managed meetings and calls. Notably, they played a crucial role in integrating a new CRM system, overseeing data migration from Excel and OneDrive to the new platform, which significantly improved operational efficiency during their tenure. Throughout their roles, the candidate has demonstrated a strong aptitude for technology, team management, and maintaining high customer satisfaction.
Azerbaijan State University of Oil and Industry / Bachelor's degree, Logistics and Transportation Engineering
2020 - Present
Executive Assistance
Industry: Outsourcing and Offshoring Consulting
Apr 2023 - Present
Remote
Germany
Worked remotely for German fund manager for Investor Relations Department, supporting Sales and Post-Sales operations.
MS Office(Excel,Outlook,OneDrive)
CRM Management
Taxes - review and submission
Meeting and Calls arrangements
Customer Support Team Lead
Industry: Outsourcing and Offshoring Consulting
Jan 2022 - Mar 2023
Remote
Germany
Worked remotely as a Customer Support, later Customer Support team lead for a huge beauty goods Supplier in Germany.
Zendeks, freshdesk, Jira management
QA/QC operations
Management of people
CSAT maintenance (90%+)
Logistics Coordinator
Industry: Undisclosed
Jan 2022 - Nov 2022
Remote
United States
USA outsourced employment, Bidding using Sylectus and direct connections via agents
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