Administrator

Elene has a background in customer support, progressing from call center specialist to team leader managing 14+ people. She has strong administrative skills, with daily use of Excel and Google Sheets for data tracking and process improvements. She is detail-oriented, experienced in multitasking, and motivated to grow in a new environment.

Bachelor - Business Administration and Managment

Georgian National University SEU

Live Operations Team Leader — (Apr 2025 – Nov 2025)

• Led and managed a team of 14+ agents and shift leads

• Monitored KPIs and performance metrics, conducting regular reviews

• Held 1:1s and team meetings, providing structured feedback

• Oversaw attendance, discipline, and team performance

• Performed weekly performance analysis, identifying trends and improvements

Shift Lead —  (Nov 2024 – Mar 2025)

• Supervised daily operations and agent performance

• Supported resolution of complex order and partner issues

• Coordinated with cross-functional teams

• Prepared reports and handled partner disputes/refunds

Call Center Specialist — (Sep 2023 – Oct 2024)

• Managed high-volume inbound support (calls & emails)

• Assisted partners and couriers with operational issues

• Coordinated with internal teams to resolve complex cases

Customer Service Specialist — Glovo (Oct 2022 – Aug 2023)

• Provided customer support and issue resolution

• Built strong communication and multitasking skills