Customer Support Manager

Professional Summary

Candidate brings over 4 years of extensive experience in customer service, demonstrating proficiency in various tools such as Freshdesk, Jira, and Intercom. In their prior role as a Customer Support Specialist at Nexus Group Enterprises candidate responded to customer queries via chat and email, provided information about services and promotions, and managed user accounts, including monitoring deposits and withdrawals. Active communication with internal departments for quick issue resolution highlights their collaborative approach. During their tenure as a Live Support Specialist at Evolution Global the candidate handled end users' queries in multiple chat dashboards, ensuring prompt responses. They also coordinated with Service Support Specialists, addressing live chat users about any service irregularities, and performed initial technical investigations based on game server logs and other systems. Their experience as an English-Speaking Customer Service Representative and Copywriter at Amazon | Villain Electronics involved assisting customers with purchased products, managing refunds, and reviews via various communication channels. Their role also extended to copywriting for advertising purposes. Candidate possesses a diverse skill set in customer service, with hands-on experience in various roles involving communication, issue resolution, and technical investigations.