Business Development Manager

Candidate is a Business Development and Customer Success professional with over 5 years of experience specializing in B2B sales, client relationship management, and customer lifecycle optimization across industries such as real estate, healthcare, and online gaming. Demonstrated ability to manage diverse client portfolios, lead high-performing support teams, and collaborate cross-functionally to drive operational efficiency and service excellence. Proven success in implementing onboarding strategies for VIP and enterprise clients, streamlining compliance workflows, and enhancing customer satisfaction through tailored solutions. Experienced in KPI development, stakeholder communication, and aligning business needs with technical solutions to improve client retention and revenue growth.

Free University of Tbilisi / Bachelor's Degree in Finance and Marketing

2018 - 2022

Customer Success Manager

Industry: Health Care

Sep 2024 – Present

• Managing and leading a customer support team, ensuring high performance and KPI compliance

• Establishing direct communication with clients and overseeing onboarding

• Developing and managing client portfolios

• Collaborating with pharmacies to streamline operations and ensure compliance

• Working with product teams to implement customer-focused solutions

• Developing and tracking KPIs for performance improvement

Customer Support Team Lead – KYC/AML

Industry: IT Services and IT Consulting

Jan 2022 – Sep 2024

• Ensured shift team delivered service per standards and procedures

• Evaluated team performance regularly based on set principles

• Implemented CDD and EDD procedures throughout the customer lifecycle

• Conducted team meetings to share updates, address issues, and provide feedback

• Ensured AML/KYC compliance and stayed updated on MLD5 and MLD6

• Collaborated with Legal and Compliance teams for regulatory alignment

• Built understanding of player behavior and game content via cross-department work

• Performed daily support tasks and trained the team on updates and new processes

• Completed tasks assigned by the Support Manager

Senior Business Development Manager

Industry: Real Estate

Feb 2022 – Mar 2024

• Built and maintained relationships with buyers, sellers, and investors

• Managed client portfolios and provided tailored solutions

• Worked with IT/development teams to implement business solutions

• Collaborated across teams for seamless property transactions

• Gathered, documented, and analyzed business requirements

• Monitored performance metrics to refine strategies and meet targets

Customer Support Engineer

Industry: IT Services and IT Consulting

Aug 2021 – Jan 2022