Project Manager

Candidate is a Project Manager with over 5 years of experience delivering IT, digital marketing, and content creation projects across industries including technology, software, marketing services, and retail. Skilled in Agile/SCRUM methodologies, stakeholder coordination, and cross-functional team leadership. Demonstrated ability in managing project scopes, timelines, and budgets while ensuring quality outcomes and client satisfaction. Experienced in e-commerce operations, content optimization, and customer support, with strong communication and organizational skills. Proficient in driving collaboration, mitigating risks, and aligning project goals with business objectives in dynamic and remote-first environments.

Weissensee Academy of Art, Berlin / Bachelor of Fine Arts

College (BTK), Berlin / Visual Communication

Customer Success Manager

Industry: Marketing Services

Sep 2024 – Present

Project Manager

Industry: Technology, Information and Internet

Jan 2024 – Present

• Collaborating with a large international NGO client to define project scope, objectives, and deliverables.

• Creating and managing project plans and timelines.

• Managing project team, ensuring effective communication and collaboration.

• Identifying and mitigating project risks and issues.

• Utilizing SCRUM methodologies for agile project management.

Project Manager and Recruiter

Industry: Writing and Editing

Feb 2021 – Jan 2024

• Conducted stakeholder negotiations to ensure successful project outcomes.

• Prepared comprehensive project briefs outlining goals, requirements, and expectations.

• Established and led a writers' group to foster collaboration and ensure content quality.

• Developed and maintained project budgets, ensuring financial efficiency.

• Managed project development, tracking timelines and upholding quality standards.

• Recruited and onboarded freelancers to meet project demands.

Onlineshop Content and Listing Optimisation

Industry: Retail

Feb 2020 – Jan 2021

• Crafted compelling content for online store products.

• Conducted thorough keyword research and optimization using Helium 10.

• Performed database processing and analysis.

• Translated product descriptions between German and English.

• Monitored product performance.

• Possessed basic knowledge of Amazon Seller Central.

Customer Support (German/English)

Industry: Software Development

Sep 2019 – Feb 2020

• Addressed customer inquiries and resolved issues through email communication.

• Offered multilingual support in both German and English, catering to the needs of diverse customer segments.

• Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.