Professional Summary

Candidate is a Project Manager with over 5 years of experience delivering IT, digital marketing, and content creation projects across industries including technology, software, marketing services, and retail. Skilled in Agile/SCRUM methodologies, stakeholder coordination, and cross-functional team leadership. Demonstrated ability in managing project scopes, timelines, and budgets while ensuring quality outcomes and client satisfaction. Experienced in e-commerce operations, content optimization, and customer support, with strong communication and organizational skills. Proficient in driving collaboration, mitigating risks, and aligning project goals with business objectives in dynamic and remote-first environments.

Video of Talent

Portfolio

Education

Weissensee Academy of Art, Berlin / Bachelor of Fine Arts

College (BTK), Berlin / Visual Communication

Certifications and Trainings

IT Project Management: Tbilisi School of Communication - 2024
Google Project Management: Coursera - 2023

Experience

Customer Success Manager

Industry: Marketing Services

Sep 2024 – Present

Project Manager

Industry: Technology, Information and Internet

Jan 2024 – Present

Collaborating with a large international NGO client to define project scope, objectives, and deliverables.
Creating and managing project plans and timelines.
Managing project team, ensuring effective communication and collaboration.
Identifying and mitigating project risks and issues.
Utilizing SCRUM methodologies for agile project management.

Project Manager and Recruiter

Industry: Writing and Editing

Feb 2021 – Jan 2024

Conducted stakeholder negotiations to ensure successful project outcomes.
Prepared comprehensive project briefs outlining goals, requirements, and expectations.
Established and led a writers' group to foster collaboration and ensure content quality.
Developed and maintained project budgets, ensuring financial efficiency.
Managed project development, tracking timelines and upholding quality standards.
Recruited and onboarded freelancers to meet project demands.

Onlineshop Content and Listing Optimisation

Industry: Retail

Feb 2020 – Jan 2021

Crafted compelling content for online store products.
Conducted thorough keyword research and optimization using Helium 10.
Performed database processing and analysis.
Translated product descriptions between German and English.
Monitored product performance.
Possessed basic knowledge of Amazon Seller Central.

Customer Support (German/English)

Industry: Software Development

Sep 2019 – Feb 2020

Addressed customer inquiries and resolved issues through email communication.
Offered multilingual support in both German and English, catering to the needs of diverse customer segments.
Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.