Professional Summary

Candidate has a diverse background in IT support, with experience in monitoring, ticket management, and troubleshooting. Currently working as an IT Support Specialist, responsibilities include providing responsive IT support through remote software, email, and in-person assistance, resolving complex hardware and software issues, and collaborating with IT teams to streamline support workflows. Previously served as an IT Support Technician, delivering comprehensive technical support to over 300 end-users, managing IT infrastructure, and conducting regular system checks. Earlier experience as a Monitoring Specialist involved using tools like New Relic and Grafana to monitor web applications, analyzing performance data, and collaborating with development teams to enhance system stability. Additionally, has worked in outsourced IT support, providing services to various clients and troubleshooting technical issues in fast-paced environments.

Video of Talent

Portfolio

Education

Tbilisi State University / Bachelor's degree, Computer Science

Sep 2017 - Jun 2021

Georgian Technical University / Bachelor's degree, Building Construction Technology

Sep 2014 - Jun 2018

Certifications and Trainings

Experience

Desktop support

Industry: Banking

Dec 2023 - Present

Provide responsive IT support through remote software, email, and in-person assistance, ensuring a high-quality user experience.
Diagnose and resolve complex hardware and software issues, escalating to senior support when necessary.
Configure and set up new systems, including computers, printers, and peripherals, to ensure smooth on-boarding and daily operations for end-users.
Collaborate closely with IT teams to streamline support workflows and improve resolution times.

IT Support Technician

Industry: IT Services and IT Consulting

Apr 2023 - Nov 2023

Delivered comprehensive technical support to over 300 end-users, resolving software, hardware, and network issues.
Managed and maintained IT infrastructure, including servers, workstations, and network devices, contributing to a stable and secure environment.
Conducted regular system checks and preventive maintenance, reducing potential issues and supporting business continuity.
Implemented documentation for recurring issues to streamline troubleshooting and improve response times.

Monitoring Specialist

Industry: Media

Sep 2021 - Aug 2022

Monitored and analyzed web application and website performance with tools like New Relic and Grafana, ensuring high uptime and reliability.
Compiled detailed performance and incident reports, providing actionable insights for development teams to enhance system stability.
Actively communicated with development and operations teams to address feedback, optimize system performance, and improve user experience.