Customer Service Representative

Professional Summary

Candidate's journey in customer service spans over 3.5 years, showcasing a diverse linguistic and industry-focused experience. Starting as one of the pioneering team members at an outsourcing and offshoring consulting company, he contributed significantly to a project involving taxi drivers, engaging in inbound chats and emails in Azerbaijani. His role expanded as the project evolved, handling German inquiries alongside additional countries like the Netherlands and the UK. Transitioning to another company, candidate embraced Turkish language support for Skyscanner.com, excelling in inbound chats, calls, and emails. His adaptability led him to switch between German and Turkish departments based on operational needs, highlighting his versatility in multilingual customer service environments. In the Canadian market, candidate ventured into health tourism, utilizing his proficiency in English to communicate with potential leads. His responsibilities included informative calls about the company's offerings and scheduling appointments at clinics, showcasing his ability to engage with customers effectively across various domains.