Virtual Assistant

Professional Summary

Candidate has gained significant experience in customer service over several years. They began as an intern in 2018 in the Procedure Division and Human Resources Department at a Hospitals and Health Care company, supporting internal operations and personnel management. In 2020, they transitioned to a customer service role, focusing on client interactions and service delivery until 2021. Subsequently, they moved to a customer service-marketing position in a retail company, where they combined customer support skills with marketing tasks. Currently, since 2022, the candidate works as a Travel Support Agent, providing specialized assistance in travel-related inquiries and support, communicating with clients in German via chats, mail, and phone, primarily serving clients from Germany and Austria.