Business Analyst

Candidate brings over a decade of experience as a Business Analyst at Silknet Telecommunications Company, demonstrating dedication and expertise in process management and optimization. They excel in documenting complex processes comprehensively using process flows, diagrams, and detailed descriptions, showcasing their proficiency in process documentation. Their deep understanding of process management and optimization, particularly in finance operations, is a valuable asset. With a background aligning with process improvement methodologies like Lean, Six Sigma, and Business Process Reengineering, the candidate has a track record of successfully optimizing processes. Their attention to detail ensures accurate capture of even the most intricate aspects of complex processes. The candidate's ability to collaborate seamlessly with cross-functional teams and stakeholders reflects strong communication skills, making them an excellent fit for roles requiring effective communication and teamwork. Proficient in English, they are capable of effective communication across international boundaries, enhancing their suitability for global organizations.

Free University of Tbilisi / Bachelor of Business Administration - BBA, Business Administration and Management, General

2004 - 2008

Senior Business Process Analyst / JSC “Silknet”

Oct 2012 - Present

• Creating, developing and optimizing organization’s business processes, instructions and standards by considering International best practices in telecom industry;

• Assessment of business processes upon request, analyzing the issues; collect data by conducting workshops with business teams/stakeholders to understand business requirements; analyze information to identify solution and design improved/automated processes;

• Documenting and modeling business processes or review and map existing ones, mostly using visual diagrams in the form of cross functional business process models, as well as other related documents;

• Working closely with the IT department to implement business process in a company’s software system; collating feedback and review documented business processes with business teams/stakeholders and update documents based on feedback received;

• Examining processes holistically to understand the impact of changing them on people, strategy, systems and general business operations;

IT transformation project since 2017, in addition to above-mentioned responsibilities:

• Participate in selecting potential vendors, attending presentations from candidates, discussing pros and cons in focus groups;

• Work closely with international consultants to standardize and transform business processes considering best practices in the field;

• Present and negotiate requirements with vendor representatives;

• Participate in project implementation phase to ensure the fulfilment of requirements;

• Prioritize critical issues and identify optimal resolution of disputes

Specialist - At Reports’ Monitoring Group / JSC “Silknet” 

Feb 2012 - Oct 2012

• Monitoring reports of the meetings arranged throughout the company; as well as controlling completing level of assigned tasks on the meetings;

• Making statistics of assigned tasks throughout the company – percentage of overdue tasks, number of assigned tasks by departments;

• Giving feedbacks to assistants making meeting Reports; As well as making meeting reports myself

Manager-Accountant / Theatre “Nabadi” 

Jan 2010 – Jan 2012

• Managed accounts payable, prepared journal entries, set up and maintained accounts, processed payments and prepared reports for management. 

• Preparing financial records and statements; 

• As well as combining managers duties like managing theater’s performances – Meeting guests, organizing performance dates

Project Coordinator / “EthicFinance” E.v

Oct 2009 – Oct 2010

Ethicfinance e.V is an consulting company mainly operating on consultations with small business owners.

• Directly responsible for acquiring new business opportunities in alignment with companies business development goals. 

• Directly responsible for leading several projects at once. 

• Created and managed project time line, reports and deliverable within deadlines. 

• Key qualifications for this job were - Time management, pro-activity, multitasking

Purchasing Analyst / Ltd “AutoDaba”

Sep 2008 – Sep 2009

• Main duties for this job was evaluating procurement needs, planning purchases, implementing effective procurement methods, supporting the management, and reducing costs

• Analyzed sales data to forecast inventory needs; 

• Analyzed monthly PO expenditures and provide cost savings recommendations to management;

• Generated purchasing reports with PO values to perform cost analysis (i.e. budgetary vs. actual cost);

• Implementing program "1C enterprises" within the company