Talent-21920
Elene
UX Researcher
Senior
Georgia
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€ 1050
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Professional Summary
Senior UX Research Leader with experience driving large-scale research strategy across multi-product ecosystems. Proven ability to translate complex qualitative and quantitative data into actionable insights, influencing product, design, and business decisions in fintech and digital platforms.
Video of Talent
Portfolio
Education
Bachelor — Business Administration - BBA
Free University of Tbilisi
Certifications and Trainings
Experience
UX Research Manager — TNET (Sep 2025 – Present)
Lead UX research strategy across a large multi-platform ecosystem (e-commerce, jobs, real estate, etc.)
Define and map user personas and customer journey maps (CJMs) across products
Identify friction points and cross-product opportunities
Apply mixed research methods (qualitative & quantitative)
Collaborate with Product, Design, and Marketing to optimize user flows
Promote a user-centric culture across the organization
UX Research Manager — Bank of Georgia (Jan 2024 – Sep 2025)
Led end-to-end UX research initiatives for digital banking products
Conducted interviews, usability testing, surveys, and analytics
Delivered actionable insights influencing product strategy and prioritization
Worked cross-functionally with engineering, product, and marketing teams
Contributed to a globally recognized digital banking experience
Intern — Digital Channels Development (Mar 2023 – Dec 2023)
Supported improvement of mobile banking platforms (1.5M+ users)
Conducted competitive analysis and heuristic evaluations
Assisted in optimizing user flows and information architecture
Contributed to building a consistent digital ecosystem
Projects
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