Professional Summary

Candidate has a multifaceted background, initially starting as a Sales Manager and TEFL educator before transitioning to the role of Community Manager at a Singaporean company. In their current position, they have built vibrant online communities across various social media platforms such as LinkedIn, Twitter, Facebook, and Instagram. As a Community Manager, candidate excels in engaging users, addressing queries, and enhancing the overall user experience within these online communities. Their deep understanding of the crypto industry has been instrumental in fostering a strong community and contributing to the brand's success within the ecosystem. Overall, candidate's journey from sales management and education to community management showcases their versatility, effective communication skills, and ability to leverage industry knowledge to create engaging and successful online communities.

Video of Talent

Portfolio

Education

The 1st Business school of Armenia / Business Management

2021 - 2022

Vanadzor State University / Bachelor of Linguist

2015 - 2019

Certifications and Trainings

ScrumMaster / Business Development Group
CEO Brian Heligan / HubSpot Academy
ESL TEACHER / iimbibeskills

Experience

Community Manager

Industry: Information Technology & Services

Apr 2023 - Present

Built vibrant online communities on LinkedIn, Twitter, Facebook, and Instagram
Engaged users, addressed queries, and improved overall user experience
Deep understanding of the crypto industry contributed to fostering a strong community, enhancing the brand's success in the ecosystem

IT Sales Manager

Industry: Information Technology & Services

Dec 2022 - Sep 2023

Specialized in introductory calls and lead generation
Managed successful email campaigns and developed strategies for acquiring new clients.
Built strong client relationships and consistently exceeded sales targets through effective communication and sales expertise.

Floor Operations Supervisor

Industry: IT Services and IT Consulting

2021 - 2022

Oversaw training programs for game presenters
Managed SOS (Service of Support) cases and ensured timely resolution.
Organized and conducted meetings to communicate effectively with teams.
Ensured Key Performance Indicators (KPIs) were met and results achieved.
Demonstrated strong leadership and organizational skills.
Successfully motivated and managed a team of game presenters.
Achieved exceptional performance from the team, exceeding customer expectations.

Head of Sales/TEFL Tutor

Industry: Professional Training and Coaching

2019 - 2021

Headed the Sales Department, managing sales managers, monitoring performance, and actively engaging in customer interactions to successfully close deals.
Transitioned to the role of TEFL Tutor, delivering high-quality English as a Foreign Language instruction to students from diverse countries in an online setting.
As a certified TEFL teacher, contributed to students' language skill development and provided effective and engaging instruction.

Sales Manager

Industry: Undisclosed

Dec 2019 - Sep 2020

Led sales efforts and revenue growth
Managed a sales team, conducted cold calls, and met with clients to provide tailored solutions.
Analyzed sales data to identify trends and opportunities for improvement.
Oversaw the Print Department, ensuring timely and budget-friendly order fulfillment.
Collaborated with the print team to maintain quality standards and optimize production processes.