Professional Summary

Candidate is an Account Manager with 7 years of experience specializing in client relationship management, B2B sales, and customer retention strategies across IT consulting, SaaS, and e-commerce industries. Proven expertise in managing high-value accounts, optimizing client engagement, and driving revenue growth through upselling and cross-selling initiatives. Skilled in developing tailored IT solutions for enterprise clients, leading loyalty programs, and analyzing customer data to improve service offerings. Strong background in customer success management, onboarding process optimization, and proactive engagement strategies to reduce churn and increase retention rates. Experienced in collaborating with sales and technical teams to align account management strategies with business goals

Video of Talent

Portfolio

Education

Caucasus University / Bachelor's in Business Administration

2014-2018

Certifications and Trainings

Customer Success Management Certification – 2022
B2B Sales & Account Management Training – 2021

Experience

Account Manager
Industry: IT Consulting
Apr 2024 - Present

Managed enterprise client relationships, achieving a 95% retention rate.
Developed customized IT solutions for B2B customers.
Led upselling and cross-selling initiatives, increasing contract value by 20%.
Acted as the main point of contact for key IT consulting clients.

Senior Client Success Manager
Industry: SaaS
Jan 2021 - Mar 2024

Optimized client onboarding processes, reducing churn by 30%.
Conducted training sessions for clients on new software features.
Improved customer engagement through proactive communication.
Worked with sales teams to enhance customer satisfaction strategies.

Customer Relationship Manager
Industry: E-commerce Solutions
Jul 2020 - Dec 2022

Managed B2B accounts for a global e-commerce platform.
Developed loyalty programs, increasing repeat purchases.
Conducted regular check-ins to address client concerns.
Analyzed customer data to improve service offerings.

Client Solutions Manager
Industry: IT Consulting
Jun 2018 - Jun 2020

Designed and implemented tailored IT strategies for clients in the healthcare sector, increasing operational efficiency by 40%.
Spearheaded client workshops to align business objectives with technology solutions, enhancing project delivery timelines by 25%.
Collaborated with product development teams to create customized solutions, ensuring full integration with client infrastructure.
Managed a team of client support specialists, improving customer satisfaction scores by 15%.
Built strong relationships with C-suite executives, ensuring long-term partnerships and contract renewals.