Customer Service Representative

Candidate has been immersed in the customer service industry since 2018, with a focus on providing support in both German and English. Expertise lies in the travel sector, particularly with Booking.com, where a comprehensive skill set in handling a wide range of customer needs has been developed. At Booking.com, responsibilities include managing date changes, addressing complaints, and handling relocation issues when clients book accommodations. One of the critical aspects of the role is resolving situations where a booked accommodation turns out to be non-existent, requiring efficient relocation of guests to alternative options. Daily tasks involve a combination of call handling and managing mail chats, seamlessly switching between German and English to assist clients from diverse linguistic backgrounds. This bilingual proficiency ensures clear and effective communication, enhancing the overall customer experience.

Conservatorio Di Musica Boito / Bachelor - Music Technology

Nov 2020 - Jun 2021

Tbilisi State Conservatoire / Bachelor - Sound Engineering and Composition

Sep 2017 - Jun 2021

21 Public School 

Sep 2005 - Jun 2017

Graphic Design Intern

Industry: Education Administration Programs

Jan 2024 - Present

• Creating digital illustrations and sketches for students to use for lessons and homework

Customer Service Representative

Industry: Outsourcing and Offshoring Consulting

Oct 2018 - Present

• Processing of telephone and written customer service inquiries (inbound and outbound)

• Maintenance of customer and transaction data

Studio Coordinator and Assistant Sound Engineer

Industry: Education

Feb 2019 - Feb 2021

• Recording Students and assisting the manager of the Sound Engineering department

Consultant

Industry: Undisclosed

Feb 2018 - Oct 2018

• Provided guidance regarding advertising, product development, and product placement