Account Manager

Tamar is an experienced Account Manager and Team Lead with a strong B2B background. She started her career at Majorel (now Teleperformance) as a Content Moderator and progressed to Operations Manager within two years, managing a project of 120 agents, team leads, and QAs. Later, at Glovo, she moved into commercial roles, eventually becoming an Account Manager Lead. She managed a team of 5 account managers overseeing around 1,700 medium and small accounts, while personally handling 15–20 key accounts. She successfully increased revenue for her managed accounts by at least 30% through close relationship management, cross-selling, and marketing initiatives. Her experience is primarily B2B (restaurant owners and suppliers). She is comfortable with cross-selling and revenue growth responsibilities, though not focused on cold sales. Tamar particularly enjoys building long-term client relationships and driving measurable results. She has experience working with international clients (English- and Russian-speaking), is comfortable in hybrid/on-site formats, and confident in quickly adapting to new industries, including telecom.

Bachelor — Business &Economics, Managerial Economic

Tbilisi State University

Account Management Team Lead —   Jan 2024 – Present

• Lead a high-performing team of 5 account managers, managing a portfolio of 1,700+ partners

• Exceeded commercial targets consistently, achieving 130%+ of quarterly goals despite increasing benchmarks

• Drove revenue growth for top 30 partners, increasing performance by 20%+ MoM, with some exceeding 100% growth

• Reduced partner churn by 30% through proactive account management and retention strategies

• Ensured 100% uptime compliance by managing at-risk partners and optimizing operational workflows

Area Manager — Jun 2023 – Jan 2024

• Managed staffing strategies, scheduling, and operational processes across multiple fulfillment centers

• Improved KPIs through continuous optimization of productivity and quality standards

• Led and coached a team of 4 store managers in a fast-paced operational environment

• Reduced operational costs by 7% and increased sales by 5% through data-driven improvements

• Collaborated cross-functionally (HR, Finance, Category, Safety) to implement process enhancements

• Developed and documented 15+ operational processes and best practices

• Ensured compliance with health and safety standards across all operations

Operations Manager / Project Manager — Jun 2022 – May 2023

• Managed daily operations for a large-scale project supporting a global social media client

• Oversaw performance of 100+ team members, consistently achieving 98%+ KPI targets

• Conducted performance analysis and presented insights to global stakeholders for decision-making

• Led implementation of 10+ process improvement initiatives to enhance efficiency and quality

• Identified performance gaps and developed action plans to improve team output

• Created onboarding materials and operational documentation to streamline processes

Team Manager — Jun 2021 – Jun 2022

• Managed and optimized team performance, achieving a 25% increase in productivity

• Led and mentored a team of 15 employees, reducing errors by 10%

• Implemented change management processes to support smooth onboarding and system transitions

• Maintained operational stability during project and system changes without impacting results