IT Specialist

Beka is an experienced IT Support and Operations professional with over 8 years of hands-on experience in system administration, technical support, and IT operations. Throughout his career, he has demonstrated strong problem-solving skills and adaptability, working across both Georgian and international environments, including a remote role as an IT Monitoring Team Lead for a German company. Currently serving as both Level One and Level Two Support, Beka also handles network administration tasks and is actively pursuing his CCNA certification to further advance into network engineering. He has practical experience with SIP account management, configuring Grandstream IP phones, and managing CRM and ticketing systems such as Bitrix, Zoho, and Manage Engine.

Bachelors Degree — Technical University of Georgia

Informatics and Management System

IT Support Technician — Nov 2024 – Present

• Answering calls and tasks from company workers.

• Implement and monitoring backup internet provider to 50+ co- location

• Upgraded infrastructure and enhanced network security(VPN, Firmware/password updates, LAN isolation)

• Provide software and technical support for company's equipment.

• Installation and configuration of computer equipment and peripheral devices (Printer, Scanner, VoiP, Network Rack, Zabbix, etc)

IT Monitoring Team lead and Help desk | SimplyMine LLC, Datamint LLC — Mar 2022 – Nov 2024

• Leading team with a new project.

• English speaking customer support via Zoho desk.

• Maintaining miners.

• Adjustment / update of Miner Configs.

• Arrange and coordinate repairs.

IT Specialist and Help Desk | Insurance Company "GPI Holding" and "IRAO" — Jul 2019 – Mar 2022

• Answering calls from company workers.

• Customer support via ManageEngine.

• Provide software and technical support for company's equipment.

• Installation and configuration of computer equipment and peripheral devices (Printer, Scanner, IP phone, etc)

IT Specialist and Help Desk. | Medical Corporation " EVEX Clinics" — Jul 2017 – Jul 2019

• Answering calls from company workers.

• Customer support via ManageEngine.

• IT support in three clinics at the same time.

• Troubleshooting problems and make decisions with HQ team.

• Provide software and technical support for company's equipment.

• Installation of peripheral devices (Printer, Scanner, IP phone, etc)