UX Researcher

UX Researcher with a strong background in user research, analytics, and financial services, experienced in driving product improvements through data-driven insights. Combines research expertise with prior experience in communications and banking operations.

Master’s Degree - Computer systems and networking

National Polytechnic University of Armenia

UX Researcher — Inecobank (Feb 2026 – Present)

• Conduct user research to improve digital banking products

• Analyze user behavior and provide actionable insights

• Collaborate with product and design teams to enhance UX

UX Research Mentor — Trivelo (Sep 2023 – Present)

• Mentor aspiring researchers in UX methodologies and best practices

• Guide learners through research processes and real-world applications

• Support skill development in user research and analytics

UX Research & Analytics Specialist — Digitain (May 2022 – Feb 2026)

• Led user research and data analysis for product optimization

• Conducted usability testing and user interviews

• Translated insights into product improvements and UX strategies

Administrative & Communications Officer — Gazelle Finance (Aug 2020 – Apr 2022)

• Managed internal and external communications

• Supported administrative operations and reporting

• Coordinated across teams to ensure smooth workflows

IDS Specialist — HSBC (Feb 2020 – Jul 2020)

• Monitored and handled financial operations and risk-related processes

• Supported internal systems and compliance tasks

Special Assets Specialist — HSBC (Jul 2017 – Feb 2020)

• Managed financial accounts and asset-related processes

• Worked on risk handling and portfolio management